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Happy Employees Happy Customers

Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it

Learning & Development | Strategy
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Read Time: 9 minutes
2020 call center trends the Magic 8-Ball predicts

What 2020 Call Center Trends Should Inform your CX Strategies? Our Magic 8-Ball Says These 7 Trends Will Give You a Competitive Edge (It is Decidedly so)

Data Analysis | Technology
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Read Time: 6 minutes
how to keep customers happy when seasonality strikes

Are You Ready for Seasonality to Strike? How to Keep Customers Happy and Build Flexibility into your Operations During the Holidays

Strategy
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Read Time: 9 minutes
Revamp your call center metrics best practices with the customer happiness metrics

The Metrics to Watch to Improve Outcomes: How to Measure Customer Happiness (& 5 Other Confusing Metrics on your List of Call Center Metrics Best Practices)

Data Analysis
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Read Time: 10 minutes
Call center improvement strategies based on the reports you already have

How to Use the Data You Have On-Hand to Build Call Center Improvement Strategies for a Customer Experience that Consistently Stands Out

Data Analysis
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Read Time: 8 minutes
Poor CS Scares Your Customers Featured Image

Poor Customer Service Scares Your Customers Off Faster than Ghosts and Ghouls: 7 Stats that Prove It

Data Analysis | Learning & Development
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Read Time: 5 minutes
credit union education

How to Educate Your Most Skeptical Member Service Reps on New Digital Transformation Processes into the Next Year for a Better Experience in Your Credit Union Education

Strategy | Technology
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Read Time: 5 minutes
Call center reporting needs to be better. Here's why.

Call Center Reporting Behind Closed Doors: Why You Shouldn’t Have to Pay Top Dollar to Manipulate Your Data and Get the Reports You Need

Data Analysis | Strategy
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Read Time: 6 minutes
Tips to acquire Gen Z members

Stop Letting your Oldest Gen Z Members be an Afterthought in your Credit Union’s Digital Growth Strategy: 5 Tips to Acquire Digital Natives

Strategy
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Read Time: 7 minutes
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