The Sharpen Blog

Complete your contact center with integrations to platforms like Zendesk

Sharpen + Zendesk: How to Integrate Zendesk and Sharpen to Simplify Your Contact Center

Customer Experience | 7m read

5 Steps to Crafting a Customer Service Strategy to Meet Your Call Center Performance Goals

Customer Experience | 13m read

Your How-To Guide on Individual Employee Development Plans for the Contact Center (+Examples)

Agent Experience | 9m read

The Link Between Agent Engagement, Retention & Employee Development Plans (With Examples)

Agent Experience | 10m read

6 Call Center Reporting Metrics That’ll Level Up Your Customer Service

Reporting | 11m read

How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

Customer Experience | 11m read

How Long Is Too Long On Hold?

Customer Success | 10m read

Reduce Agent Turnover in your contact center

How To Reduce Agent Turnover With Just 5 Questions

Agent Experience | 10m read

5 Common Interview Questions for your next call center hire

Asking the Right Questions: 5 Questions to Use in Your Next Call Center Interview

Leadership | 9m read

Calculate your ROI to see what you could be saving with Sharpen.

The Four Call Center Dashboard Metrics Your Executive Team Needs to See

Reporting | 9m read

What is CCaaS? A Definition for the Busy Customer Service Leader

Industry Insights | 5m read

How to Build a Best-In-Class Customer Experience Like Shopify

Customer Experience | 8m read

Build a performance management plan without an enterprise budget

What's the meaning of AHT in my contact center?

What’s the Meaning of AHT and How Can I Improve It?