How to celebrate customer service week 2020 virtually
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Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)

Agent Experience | 12m read
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13 Contact Center Metrics: Definitions & Calculations

Customer Experience | 15m read
Three Types of Angry Customers and How to Handle Them

Industry Insights | 11m read
The Customer Service Strategies Behind Zappos’ Success

Industry Insights | 10m read
Editor's Pick
Boosting Morale for your Work at Home Call Center: Four ways to Reinforce Engagement and Connection with your Remote Team

Agent Experience | 10m read
5 Time Management & Productivity Techniques to Charge through Challenges and Keep your Work From Home Call Center Operating at its Peak

Agent Experience | 13m read
Your Call Center Manager Playbook

Content Pillar | 60m read
Negotiations are off the table on these 9 features your omnichannel software needs

9 Non-Negotiable Features Your Omnichannel Contact Center Software Needs to Meet Soaring Customer Expectations Right Now

Call Center Software | 10m read
How to catch up if you haven't adopted an omnichannel customer support strategy (yet)

How to Get Your Customer Experience up to Speed Today if You Haven’t Adopted an Omnichannel Customer Support Strategy (Yet)

Customer Experience | 9m read
Foster customer service career growth in sit-downs with each of your agents

How to Invest in Each Of Your Customer Service Agent’s Career Growth and Development

Agent Experience | 12m read
Press the reset button and deliver better omnichannel customer service

Creating an Omnichannel Strategy that Fits Like a Glass Slipper: 3 Steps to Reset Your Omnichannel Customer Service Strategy

Customer Experience | 11m read
Why self-service is sought after in the omnichannel customer journey

3 Ways to Optimize Your Omnichannel Customer Journey For the Fast, Quality Service Customers Seek (So Customers Finally Stop Calling You)

Customer Experience | 10m read

See 9 ways a better agent experience drives your customer experience and recurring revenue

Lessons from the trenches: How to fight call center burnout with better technology

Fight Call Center Burnout and Sky High Turnover Rates: Three Omnichannel Technology Trends to Adopt to Simplify Your Call Center Agent Experience

Agent Experience | 11m read
Customer service in a call center - put your agents first

You’re Failing Your Agents But It’s Not Your Fault: Redefining Agent Performance to Supercharge Your Customer Service Experience

Agent Experience | 11m read
How to run a successful employee meeting with each of your agents

How to Run a Successful Employee Meeting That Packs Value for Both You and Your Direct Reports

Agent Experience | 13m read
How to implement omnichannel service: 3 tips to get you started

How to Implement Successful Omnichannel Customer Service: Use These Three Omnichannel Best Practice Tips to Avoid Accidentally Delivering a Messy Multichannel Customer Experience

Customer Experience | 10m read
How you can benefit from a virtual contact center

An Undeniable Choice for Current Times: Move your Contact Center Virtual for the Future to Solve Old Problems, Boost Agent Satisfaction and Drive Productivity

Customer Experience | 13m read