Blog

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Top 3 Contact Center Metrics to Measure in 2024

Data & Insights | Data Analysis

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Read Time: 7 minutes

loading 2024

Hello, 2024: 5 Contact Center Predictions

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Read Time: 9 minutes

Sharpen and Plum Voice: A Powerful Partnership to build the Contact Center of Tomorrow

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Read Time: 3 minutes

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3 Considerations When Implementing AI in Your Contact Center

Strategy | Technology

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Read Time: 7 minutes

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7 Tips for Promoting Customer Service as a Profession

Recruiting & Retention

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Read Time: 7 minutes

Hands typing on computer with emoticons representing positive customer experience

4 Ways to Empower Agents to Personalize Customer Experiences

Learning & Development

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Read Time: 9 minutes

Happy Call Center Team

5 Strategic Goals to Set for Your Call Center

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Read Time: 5 minutes

Live Chat

Don’t Have Live Chat? Here’s Why You Should.

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Read Time: 4 minutes

Building The Contact Center of Tomorrow. Better Self-Service. More Effective Agents.

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Read Time: 3 minutes