Blog

Improving CC Operations Featured Image

Three Ways Modern Contact Centers Improve Their Operations

Strategy | Technology

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Read Time: 7 minutes

Call center call recording software gives you a spike in agent performance

The Aftermath of Using Call Center Call Recording Software: Improved Agent Performance and a Better Customer Experience

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Read Time: 6 minutes

Contact centers need a 360-degree customer view to understand their customers

How a 360-Degree Customer View can Build Momentum and Ignite Standout Service in your Contact Center

Data Analysis | Technology

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Read Time: 9 minutes

How to choose the right call center system

Your How-To Guide to Breaking Down an Overwhelming Search for the Best Call Center System

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Read Time: 11 minutes

Is It Time to Re-Evaluate First Contact Resolution?

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Read Time: 5 minutes

How To Build Featured Image

How To Build A Team of Happy and Engaged Contact Center Agents

Learning & Development | Recruiting & Retention

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Read Time: 4 minutes

Unpredictable Customers Featured Image

The Customer Doesn’t Want to Be Right

Learning & Development

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Read Time: 6 minutes

You can't afford to overlook your agent experience if you want an improved customer experience

Your Customers Demand an Improved Customer Experience: Why You Can’t Afford to Overlook your Agents’ Frustrating Experience for Another Second

Learning & Development | Recruiting & Retention

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Read Time: 7 minutes

Customer Service Silos

Approaching Customer Resolution From A Single Customer View

Strategy | Technology

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Read Time: 7 minutes