Category

Strategy

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How to work from home with kids at home: resources for your team of agents

6 Tips and a Resource Hub For Your Agents: A Guide for First-Timers on How to Work From Home with Kids (who are also home)

How to Support Your Work From Home Call Center Agents

How to Give Work from Home Call Center Agents the Support and Resources they Need to Keep Your Business Functioning at Its Best

Recruiting & Retention | Strategy

Keep business flowing as usual: how to create a call center business continuity plan

Prepping your Team for Unique and Complicated Workplace Scenarios: How to Orchestrate a Call Center Business Continuity Plan

Learning & Development | Strategy

5 Examples of Successful Customer Service Strategies from a Top Name in Consumer Goods

5 Successful Customer Service Strategies of Top Grocer Trader Joe’s [Monthly Brand Crush Post]

Anatomy of a CS Agent Featured Image

The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

Learning & Development | Strategy

Best Practices for CC Featured Image

7 Best Practices For Every Contact Center in 2020

Put daily coaching into your call center improvement strategies

Call Center Improvement Strategies that Work: 4 Ways to Offer your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises

How to manage a contact center during an acquisition

How to Manage A Contact Center During an Acquisition: 5 Tips to Ease the Transition for Your Agents and Customers

Recruiting & Retention | Strategy

Top 5 call center manager skills to master for a thriving career

The Top 5 Call Center Manager Skills to Help your Team (and You) Thrive

Learning & Development | Strategy