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Strategy

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Your frontline agent success matters to customers. More than this broken image matters to this article.

Your Frontline Agent Success is More Important than You Think: It’s Your Ascent to the Top Ranks of Customer Experience or It’s Your Downfall

insurance customer service

Customer Service Lessons From My Insurance Company

Learning & Development | Strategy

lessons in customer service

Finding A Company You Love Regardless Of Product: Lessons In Customer Service

Learning & Development | Strategy

3 top companies in customer service

How 3 Companies Top The Charts In Customer Service

Improving CC Operations Featured Image

Three Ways Modern Contact Centers Improve Their Operations

Strategy | Technology

Customer Service Silos

Approaching Customer Resolution From A Single Customer View

Strategy | Technology

Intimacy is the Key to Every Great Customer Relationship

Intimacy is the Key to Every Great (Customer) Relationship: How A Single Customer View Can Keep Customers Hooked

Strategy | Technology

Avaya Bankruptcy

Avaya Bankruptcy: Here’s Your Plan B

Nordstrom Customer Service is Legendary

Nordstrom’s Customer Service Is The Definition of Above & Beyond