Small-and Medium-Sized Businesses
Sharpen small business support
Enterprise-Grade Service Without Enterprise Costs
Cloud-native platform
Ditch the servers and simplify your operations. Sharpen’s virtual call center software runs in the cloud, eliminating the need for on-site hardware or IT staff.
Built to grow with you
No downtime, no growing pains. Whether you’re seasonal or scaling, Sharpen’s small business contact center solutions adapt to your needs without complicating your methods.
Smart Automation, Personalized Service
AI-driven efficiency
Our platform’s intelligent routing, chatbots, and automation can handle repetitive tasks and minimize response times, letting you focus on high-impact interactions.
Personalized experience at scale
Make every customer feel like your top priority. Our CRM integration provides instant access to a customer’s history, preferences, and past interactions, enabling you to tailor interactions.
Omnichannel, Unified, and Straightfoward
All-in-one platform
Manage voice, chat, and self-service through a single, intuitive interface. No matter how customers reach out, each will receive the same fast, personalized support.
Built-in performance insights
Sharpen turns every interaction into a learning opportunity. Access real-time analytics and customer data to uncover trends, improve service delivery, and proactively address needs.
Client Testimonial
“One of the value adds of Sharpen was our ability to leverage SMS out of the platform. That’s something that we hadn’t done before and it has been a huge success for us….It’s [SMS] been a game changer.”
Call Center Solutions for SMBs - Frequently Asked Questions
Ease of use and quick setup: Small teams need tools that are simple to deploy and manage without heavy IT resources.
Omnichannel support: Customers expect access across voice, chat, and social platforms.
Scalability and flexibility: Solutions should adapt as the business grows, without requiring major upgrades.
Real-time agent assistance: AI-driven prompts and smart routing help agents respond faster and more accurately.
Robust analytics and reporting: Tracking metrics like resolution time and satisfaction helps SMBs improve service quality.
CRM integration: Syncing with customer databases ensures every interaction is informed and efficient.
Remote work support: Cloud-based systems make it easy to manage agents working from any location.
Implement self-service options: Chatbots, FAQs, and help centers lower call volume and reduce support costs.
Optimize call routing: Directing customers to the right agent quickly improves efficiency.
Prioritize omnichannel support: Handling inquiries across platforms spreads demand and lightens call loads.
Leverage automation: Automated tools handle routine questions so agents can focus on complex issues.
Monitor performance: Use data to pinpoint inefficiencies and reduce unnecessary labor costs.
Clearly define SLAs: Set clear expectations for performance, response time, and escalation.
Implement performance monitoring: Track quality, agent behavior, and customer satisfaction in real time.
Invest in agent training: Make sure outsourced reps understand your brand, services, and tone.
Regularly review performance: Check in consistently to ensure the provider meets agreed-upon standards.