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Page: 10 of 22
4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)
Strategy
|
Technology
The Top 7 Customer Survey Format Examples
Data Analysis
|
Learning & Development
A 5-Minute Customer Satisfaction Analysis: Everything You Need to Know
Data Analysis
5 Ways to Manage the Performance of Apathetic Agents (and Why They Don’t Care if They’re a Good Customer Service Rep or Not)
Recruiting & Retention
The 90-Day Plan You Can Implement Today to Boost CSAT Scores
Strategy
5 Things Spanx Taught Me About Customer Service: How the Retail Brand is Using Customer Feedback to Drive Their Customer Experience Strategies
Strategy
What to Say in Call Center Performance Reviews: How to use Agent Strengths to Inspire Better Performance During your Development Conversations
Recruiting & Retention
|
Strategy
19 Workforce Optimization Statistics to Steer You Toward a Better Customer Experience
Data Analysis
|
Strategy
Lead With Empathy and Watch Poor CX Fade: 4 Methods for Workforce Managers to Reconstruct Remote Work With People, not Processes, in Mind
Learning & Development
|
Recruiting & Retention
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