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7 Methods to Stop Your Spinning Wheel of Customers and Reduce Customer Churn

7 Fail-Proof Methods to Reduce Customer Churn

Your Gold-Star Initiative: Measuring Customer Satisfaction

Measuring Customer Satisfaction is Mission-Critical to Success

Keep on scrolling to find out how a positive AX makes a better customer experience

8 Ways a Better Agent Experience Makes a Better Customer Experience

How to prioritize your time step one: read this article

How to Prioritize Your Time and Find Balance in Your Contact Center

Learning & Development | Strategy

how to keep employees engaged: the tell-all secrets, complete with an image you can't see.

How to Keep Employees Engaged by Celebrating Micro Wins

Recruiting & Retention

Your Call Center Manager Playbook

Vibrant knows banking customer satisfaction

Vibrant Credit Union Partnered with Sharpen to Streamline Operations and Improve Banking Customer Satisfaction

Learning & Development

Coaching Through Holidays Featured Image

A Coaching Framework to Sail Through the Holidays

Contact center training has a much bigger impact than this blank space on our blog post.

The Missed Opportunity of Not Coaching Your Agents