Blog

How to set quarterly customer service goals to drive your company mission forward

How to Set Quarterly Customer Service Goals that Prove Contact Center ROI in 90 Days

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Read Time: 8 minutes

Read on for 4 tips on how to be productive working from home

How to Keep Your Call Center Agents Productive While Working from Home

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Read Time: 8 minutes

How to work from home with kids at home: resources for your team of agents

6 Tips and a Resource Hub For Your Agents: A Guide for First-Timers on How to Work From Home with Kids (who are also home)

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Read Time: 10 minutes

The call center metrics industry standards do you need to know for KPI planning

Know How You Measure Up and See all the Difference: How your Team can Beat the Industry Standards of these Three Popular Call Center Metrics

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Read Time: 10 minutes

How to Support Your Work From Home Call Center Agents

How to Give Work from Home Call Center Agents the Support and Resources they Need to Keep Your Business Functioning at Its Best

Recruiting & Retention | Strategy

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Read Time: 10 minutes

Keep business flowing as usual: how to create a call center business continuity plan

Prepping your Team for Unique and Complicated Workplace Scenarios: How to Orchestrate a Call Center Business Continuity Plan

Learning & Development | Strategy

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Read Time: 9 minutes

help move agents home, fast

A Message From Our CEO

Learning & Development

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Read Time: 2 minutes

5 Examples of Successful Customer Service Strategies from a Top Name in Consumer Goods

5 Successful Customer Service Strategies of Top Grocer Trader Joe’s

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Read Time: 7 minutes

Anatomy of a CS Agent Featured Image

The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

Learning & Development | Strategy

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Read Time: 11 minutes