Category

Strategy

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Use Casper's omnichannel commerce strategy to inspire your customer experience action plan

4 Reasons Why Casper’s Omnichannel Commerce Strategy is Changing the Game in Customer Service

What do when your omnichannel experience is really a multichannel experience that burdens contact center agents

What to Do When Your Great Multichannel Customer Experience Comes at the Expense of Your Agents: 3 Steps to Support Your Team and Build an Omnichannel Strategy

Contact center and customer service statistics to inspire your strategy

17 Contact Center Statistics That Prove Why a Good Customer Experience is the Key to Brand Loyalty

7 things Susanne Jacobs taught us about perfecting an omnichannel strategy

7 Quotes From Susanne Jacobs’ Book DRIVERS That Taught me the Importance of Putting Humans First in Your Omnichannel Strategy

Buffer delivers the best customer service experience they can by putting people first

Learn 4 Ways to Build Trust and Customer Loyalty From Buffer, One of the Best Brands in Customer Experience

Learning & Development | Strategy

How to Boost Your CX with Omnichannel Customer Support Strategy

How to Boost Your CX with Omnichannel Customer Support Strategy

Press the reset button and deliver better omnichannel customer service

Creating an Omnichannel Strategy that Fits Like a Glass Slipper: 3 Steps to Reset Your Omnichannel Customer Service Strategy

Customer service in a call center - put your agents first

You’re Failing Your Agents But It’s Not Your Fault: Redefining Agent Performance to Supercharge Your Customer Service Experience

How you can benefit from a virtual contact center

Solve Age-Old Problems and Make your Customer Service Agents Happier with a Virtual Contact Center