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20 of My Favorite Quotes for Coaching Inspiration in Your Call Center

Learning & Development

5 Customer Satisfaction Metrics to Boost Your Call Center's ROI

The 5 Customer Satisfaction Metrics You Can Track for a Boost to ROI

What makes a good manager - lessons from Schitt's Creek

5 Lessons You Can Learn From Schitt’s Creek on What Makes a Good Manager

3 Types of Angry Customers and How to Handle Them

Learning & Development

We're crushing on Discover Financial Services

Learn Great Customer Service Lessons from Discover’s Digital Experience

Learning & Development

How to Help Your Agents Deliver Better Customer Service

How to Take Action and Deliver Better Customer Service (While Helping Your Agents Excel)

Recruiting & Retention

4 tips to retain your top employees

4 Tips to Retain Top Employees in a World Where Burnout Consumes Us

Recruiting & Retention

Why loyal customers pack more value

Customer Retention vs. Customer Acquisition: Why Loyal Customers Pack More Value

Recruiting & Retention

Napoleon Dynamite is here to inspire your customer service training strategy

10 Statistics (and Action Items) to Inspire Your Next Steps in Customer Service Training

Learning & Development