Blog

What you need to know about the sky-high contact center turnover rate

How to Become the Boss of Your Contact Center Turnover Rate

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Read Time: 6 minutes

Amplify your call center ROI with a performance management program

How Managing and Coaching to Agent Performance Metrics Amplifies Your Call Center’s ROI

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Read Time: 7 minutes

3 Examples CS Dashboards Featured Image

Enhance Customer Service: Boost Agent Visibility with Call Center Wallboards and Dashboards

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Read Time: 8 minutes

Learn the future of omnichannel trends for 2021

The Future of Omnichannel Starts Today: 4 Omnichannel Strategies that Will Help You Stay Ahead of the Curve in 2021

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Read Time: 6 minutes

5 Contact Center Communication Skills to Make the Agent-Customer Experience Go From Good to Great

Learning & Development

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Read Time: 7 minutes

How to celebrate customer service week 2020 virtually

Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)

Recruiting & Retention

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Read Time: 8 minutes

Use Casper's omnichannel commerce strategy to inspire your customer experience action plan

4 Reasons Why Casper’s Omnichannel Commerce Strategy is Changing the Game in Customer Service

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Read Time: 6 minutes

What do when your omnichannel experience is really a multichannel experience that burdens contact center agents

What to Do When Your Great Multichannel Customer Experience Comes at the Expense of Your Agents: 3 Steps to Support Your Team and Build an Omnichannel Strategy

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Read Time: 5 minutes

Contact center and customer service statistics to inspire your strategy

17 Contact Center Statistics That Prove Why a Good Customer Experience is the Key to Brand Loyalty

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Read Time: 4 minutes