Blog

Warby Sets the Stage for the Future of Retail

4 Ways Warby Parker Sets the Stage for the Future of Retail: How the Brand Serves up Unique Customer Experiences by Integrating Their Mission and Strategic Omnichannel Retailing

Learning & Development | Strategy

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Read Time: 9 minutes

Training Call Center agents through abuse

Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Agent Empowerment

Learning & Development

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Read Time: 9 minutes

Don't settle for satisfied: make employees happy

Tips to Prioritize Your Agent Experience and Make Employees Happy

Learning & Development | Strategy

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Read Time: 6 minutes

Leading with empathy and supporting your team during a cultural movement

6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

Learning & Development

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Read Time: 7 minutes

This batch of omnichannel research stats proves that omni is the future of CX

16 Statistics on Why Omnichannel is the Future of Your Contact Center and the Foundation for a Top-Notch Competitive Customer Experience

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Read Time: 5 minutes

What is omnichannel nirvana and how can you achieve it in your contact center?

4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)

Strategy | Technology

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Read Time: 7 minutes

Customer Survey Format Examples

The Top 7 Customer Survey Format Examples

Data Analysis | Learning & Development

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Read Time: 7 minutes

The key to managing conflict in the workforce (no matter where employees are working)

The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Learning & Development

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Read Time: 9 minutes

Set your timer. Here's a 5-minute customer satisfaction analysis. Ready, go!

A 5-Minute Customer Satisfaction Analysis: Everything You Need to Know

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Read Time: 6 minutes