Blog

Your week-long agenda for Customer Service Week

Your Week-Long Agenda to Celebrate Customer Service Week

Recruiting & Retention

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Read Time: 8 minutes

Agent Efficiency is more than a metric

Efficiency is More Than a Metric. It Tells a Story About Your Agents.

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Read Time: 7 minutes

Definition of Bots from Joey Robot

What Are Bots? [Definition]

Learning & Development

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Read Time: 2 minutes

Learn how to hire the right agents

How to Hire the Right Call Center Agents

Recruiting & Retention

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Read Time: 7 minutes

Gobble up this recipe on contact center software coaching

Recipe for Coaching Agents in 30 Minutes Per Day

Recruiting & Retention

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Read Time: 6 minutes

Coaching lessons from John wooden

A Lesson on Coaching from John Wooden

Learning & Development

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Read Time: 6 minutes

What is micro-learning in a contact center

What is Micro-Learning in Your Call Center? [Definition]

Learning & Development

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Read Time: 2 minutes

Empower agents to provide great service

Looking to Provide a Star Tier CX? Start By Empowering Your Agents

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Read Time: 5 minutes

7 tips to coach better and personalize agent experience.

Seven Contact Center Coaching Tips to Personalize Your Agent Experience

Recruiting & Retention

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Read Time: 6 minutes