Blog

Best customer experience from Shopify

How to Build a Best-In-Class Customer Experience Like Shopify

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Read Time: 5 minutes

What's the meaning of AHT in my contact center?

What’s the Meaning of AHT and How Can I Improve It?

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Read Time: 3 minutes

3 projects for a better customer service strategy

3 Projects to Refresh your Customer Service Strategy and Relieve Stress

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Read Time: 8 minutes

Pay your employees well to improve the call center experience

Value Your Employees and Pay Them Well to Improve Your Call Center Experience

Recruiting & Retention

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Read Time: 7 minutes

How to Calculate and Boost Your Call Center Operation’s ROI

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Read Time: 8 minutes

How Marriott’s Personalized Customer Experience Strategy Encourages Customer Loyalty

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Read Time: 7 minutes

Up your workplace engagement to decrease absenteeism

6 Strategies for Better Workplace Engagement & Lower Agent Absenteeism

Recruiting & Retention

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Read Time: 9 minutes

Redeeming the Bad & Ugly Parts of Contact Center Coaching

Your Guide to Redeeming the Bad & the Ugly Factors of Call Center Coaching

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Read Time: 7 minutes

14 Call Center Scripts to Empower Your Agents Through Every Interaction

Recruiting & Retention

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Read Time: 10 minutes