Blog

15 quotes to empower your agents

15 Encouraging Quotes to Empower Your Agents

Recruiting & Retention

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Read Time: 4 minutes

Interview tips and tricks for the virtual and hybrid call center

3 Interview Tips and Tricks to Prioritize Agent Experience from Day One

Recruiting & Retention

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Read Time: 6 minutes

How OmniCC Benefits Featured Image

How an Omnichannel Customer Experience Benefits Customers and Business

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Read Time: 7 minutes

Good customer service starts here

Three Projects to Help You Deliver Good Customer Service Daily (+ Resources)

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Read Time: 9 minutes

3 ways to upskill your agents

3 Essential Customer Service Skills to Prep Agents for the Future

Recruiting & Retention

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Read Time: 9 minutes

The Ultimate Guide to Contact Center KPIs

8 Contact Center KPIs Add to your Management Tool Box

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Read Time: 11 minutes

Zillow offers exceptional customer service

4 Exceptional Customer Service Strategies Zillow Uses to Lead the Real Estate Market

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Read Time: 5 minutes

4 steps for a better call center training program

4 Steps to Build a Call Center Training Program

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Read Time: 9 minutes

Agent empowerment and your customer service experience

How Agent Empowerment Impacts Your Customer Service Experience

Recruiting & Retention

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Read Time: 8 minutes