Own Your Outcomes
Take control with contact center software that transforms your data into strategic action.
Using AI-supported decision-making and automated workflows, our platform routes and records customer interactions across every channel creating better agent and customer experiences.
Customize Data & Reporting for Your Business
Easily create your own reports, metrics and dashboards so that you can measure what matters to your business and take action on that data.
Implement With Ease
Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time.
Support Your Agents’ Growth & Retention
Empower your agents with built-in performance management tools and timely, data-driven self-coaching.
Integrate Your Favorite Applications
Integrate with your existing communication, productivity, and workflow applications. Our low code / no-code interface makes data easy to query, export, and automate.
AI & Configuration with Clicks – Not Code
Deliver superior customer experiences through AI-supported decision-making and automated workflows.
All-in-one, native CCaaS/UCaaS/Telco
Simplify your tech stack and support all your organizational needs for business users and agents.
“Since implementation we've seen increased customer satisfaction, better wait times, decreased number of abandoned calls and happier agents.”
“We are able to easily pull data that extends avenues towards improving operation KPIs, optimizing performance and delivering quality customer service.”
“Reporting was an area in particular that was a challenge with our prior provider. It’s very intuitive in Sharpen’s platform. We can get metrics on things we’ve never had metrics on before.”
Your Health Idaho
“Sharpen helps me coach and develop my team better so I can increase their overall confidence."
Five Star Credit Union
Everything You Need to Sell CCaaS
Join our network of experts transforming the future of call center technology. Bring SharpenCX into your deal, and transform the way your clients interact with their customers. They’ll be empowered using tools designed with their success in mind.
Bring Your Customer Data Together
SharpenCX’s open API and world-class security allow you to link all of your customer interactions in one place, keeping your data secure and available just to you.
Deploy off-the-shelf integrations with common platforms, or engage our team and build your own.
Learn how SharpenCX can help improve your Customer and Agent Experience.