Blog

How to Support Your Work From Home Call Center Agents

How to Give Work from Home Call Center Agents the Support and Resources they Need to Keep Your Business Functioning at Its Best

Recruiting & Retention | Strategy

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Read Time: 10 minutes

Keep business flowing as usual: how to create a call center business continuity plan

Prepping your Team for Unique and Complicated Workplace Scenarios: How to Orchestrate a Call Center Business Continuity Plan

Learning & Development | Strategy

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Read Time: 9 minutes

help move agents home, fast

A Message From Our CEO

Learning & Development

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Read Time: 2 minutes

5 Examples of Successful Customer Service Strategies from a Top Name in Consumer Goods

5 Successful Customer Service Strategies of Top Grocer Trader Joe’s [Monthly Brand Crush Post]

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Read Time: 9 minutes

Anatomy of a CS Agent Featured Image

The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

Learning & Development | Strategy

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Read Time: 11 minutes

Best Practices for CC Featured Image

7 Best Practices For Every Contact Center in 2020

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Read Time: 10 minutes

Put daily coaching into your call center improvement strategies

Call Center Improvement Strategies that Work: 4 Ways to Offer your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises

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Read Time: 8 minutes

How to manage a contact center during an acquisition

How to Manage A Contact Center During an Acquisition: 5 Tips to Ease the Transition for Your Agents and Customers

Recruiting & Retention | Strategy

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Read Time: 9 minutes

Reduce call center stress with simplified reports

Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement

Data Analysis | Recruiting & Retention

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Read Time: 10 minutes