Webinars

Identifying The Moments That Make or Break Your Customer Experience

[Webinar] Identifying the Moments That Make or Break Your Customer Experience

Agent Experience | Customer Experience
Transforming Contact Center Experiences with AI Powered Solutions

[Webinar] Transforming Contact Center Experiences with AI Powered Solutions

Agent Experience | AI | Customer Experience | Strategy
Sharpen Webinar | Essential Tools and Strategies for Contact Centers

[Webinar] Ensuring the Future of Your CX: Essential Tools and Strategies for Contact Centers

Agent Experience | AI | Customer Experience | Strategy

[Webinar] Let’s Talk Facts: 3 Keys to Creating Exceptional Customer Experiences

Customer Experience | Strategy

[Product Demo] Empower Your Contact Center with Logic+: Streamlining IVR and Customer Interactions

Strategy | Technology

[Fireside Chat] Getting Your CX Ready for the AI Future

AI | Strategy

[Webinar] 2024 Contact Center Excellence with Execs in the Know

Agent Experience | AI | Strategy

[Webinar] Own Outcomes with Sharpen’s Data & Reporting Tools

Data & Insights

[Webinar] The Agent Experience of the Future

Learning & Development

[Video] Fireside Chat with CCW: Delivering Better Interactions with AI

Technology
How to boost visibility and call center oversight with bots

How To Boost Visibility & Call Center Oversight with AI Bots

Strategy
Ric Kosiba Bryan Bergland Adam Settle Joe Davis

How to Close More Deals with the SharpenCX Partner Program

Learning & Development

Translate Your Data to Improved Agent Performance & Customer Satisfaction (CSAT)

Data Analysis

Moving Your Contact Center to the Cloud

Technology

Implementing a Secure Omnichannel Experience

Strategy

Achieving Omnichannel Nirvana

Strategy

How to Create a Ridiculously Good Member Experience

Learning & Development

Improving Contact Center Performance

Strategy

Managing a (Suddenly) Remote Contact Center

Strategy

Discovering the Secrets of Outcome Based Performance Management

Learning & Development

Digital Transformation in the Contact Center: Part 2

Technology

Digital Transformation in the Contact Center: Part 1

Technology

Building Great “What-if” Models

Learning & Development

Tools & Metrics to Help Manage a WFM Operation

Technology

Four Reports You Can Get With Sharpen

Technology

Drive ROI in Your Call Center

Learning & Development
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