eBooks & Guides

Moments that Matter Benchmarking

Agent Experience | Customer Experience | Strategy | Survey

Decoding the CX Moments That Matter for Contact Centers

Agent Experience | AI | Customer Experience | Strategy
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Agent Success Playbook

Strategy
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How to Humanize CX Using AI & Automation

Strategy
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Data Dynamics: A Practical Guide to Unleashing the Power of Contact Center Analytics

Data & Insights
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CCW Market Study: Contact Centers of 2030

Learning & Development
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Embracing the Power of Personalization

Strategy
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Generative AI & Chatbots for Customer Contact

Learning & Development
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Connect Without Barriers

Recruiting & Retention
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29 Key Takeaways from the Call Center Manager Playbook

Recruiting & Retention
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7 Projects to Reduce Inefficiencies

Strategy
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Frost & Sullivan’s Contact Center Buyers Guide, North America, 2021

Learning & Development

The Three E’s of the Agent Experience

Recruiting & Retention
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Frost & Sullivan’s Contact Center Buyers Guide, North America, 2020

Learning & Development
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The Business Impact of a Better Agent Experience

Recruiting & Retention
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It’s Time To Get Real About Coaching Agents

Recruiting & Retention
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101 questions to ask when evaluating your next contact center platform

Strategy
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Your Digital Transformation Toolkit

Strategy

50 Questions Managers Should Be Asking Agents Over Coffee

Recruiting & Retention
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How to Build Customer Experience Strategies

Strategy
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