Search Results

Editor’s Note: This post is brought to you by a new contributor, Hiba Amin, from our friends over...

Indianapolis, IN – April 30, 2024 – Sharpen, a leading provider of AI-powered, cloud-based contact center solutions, today...

Monday, Oct. 1, kicks off the week-long celebration dedicated to customer service agents: Customer Service Week. Your agents tirelessly...

In today’s competitive market, exceptional customer service is a critical differentiator for businesses. Your contact center plays a pivotal...

We’re all sick of hearing about how the Covid-19 pandemic has changed the way we work. And trust...

Did you know 70% of companies will digitalize their business processes and speed up digital transformation by 2022?

Most of us have been working from home for over a month, some longer. We’re all living with...

Customers want less friction in their experiences. They want to pick up their phone or type on their keyboard...

Regular doses of agent feedback are like taking daily vitamin C. Each dose puts your agents on...