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The American Customer Satisfaction Index reports that airlines dwell in the bottom 30% of major industries for their...

Companies see more than $1.6 trillion in annual losses from bad customer service. And 82% of customers have...

It’s been almost a year since the lockdown (I know that’s exactly what you wanted to hear). We’ve...

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Good customer service drives higher revenue, happier customers, and lowers churn. Your contact center is a business powerhouse....

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Congratulations! You scored a promotion to lead a team in your company’s contact center! But as exciting as it...

If you don’t deliver good service, customers won’t trust you. 

Turns out, excellent service is the number...

Today’s workforce craves both engagement and empowerment in the office. When they don’t get the engagement they need,...