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How to Strike the Perfect Balance Between Developmental and Motivational Feedback and Employee Recognition and Reward to Improve Your Agent and Customer Experience
You’re 30x more likely to actively engage your employees when you focus on their strengths. And, companies who implement...
Looking Back to the Future: 6 Statistics to Guide You into the Future of Contact Center Work
Ok, so we don’t have flying cars powered by recycled goods like Doc Brown thought. But technology is changing...
You Gotta Get Moving to the Cloud: 5 Reasons You Need to Think about Cloud Migration if you want to Deliver Better Customer Service
What determines a low-friction customer experience? In the past, it was pretty straight forward. Call in, get a nice...
How to Educate Your Most Skeptical Member Service Reps on New Digital Transformation Processes into the Next Year for a Better Experience in Your Credit Union Education
What if your newest MSRs could get their credit union education through technology? They could learn about the industry...
5 Top Reasons to Implement Cloud Call Center Software Today
In today’s fast-paced business landscape, providing great customer service is more crucial than ever before. As businesses strive...