Search Results
Last week we talked on issues troubling your contact center, like stuck CSAT scores and sky-high agent turnover. Turnover...
Customer service leaders like you have split attention. Your focus lives in two places — with your call...
Have you ever heard of Flashbulb memory?
Flashbulb memory is our tendency, as humans, to only remember...
Companies who strategically invest in employee development see 11% higher profit than those who don’t. And, they’re 2x...
About 66% of customers faced problems with the products or services they purchased in 2020. And, nearly two-thirds...
Prioritizing customer satisfaction starts with your call center and ends with higher revenue for your entire organization. Turns...
A staggering 97% of consumers reject or ignore phone calls from a business or a person they don’t...
Let’s talk about all things Enterprise Connect Orlando 2019.
From countless speaking sessions to late nights in the expo...
Raise your hand if 2020 made you toss old customer service playbooks out the window.
...