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Conversational Customer Service Scripts from Dunder Mifflin (+ Examples)
“Dunder Mifflin customer service, this is Kelly”
If you’ve watched NBC’s hit series The Office, you’ve seen...
6 Contact Center Tips to Boost Agent Morale
When you’re overwhelmed and it feels like every customer interaction is one that needs undivided attention, it may be...
The 3 Pillars to Managing a Healthy Customer Service Team in 2021 (and Beyond)
Managing a successful customer service team isn’t easy.
And while playbooks exist to guide you to success...
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