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Learn Great Customer Service Lessons from Discover’s Digital Experience
Discover might not come to mind like Chewy or Disney when you think about customer experiences with model...
What’s Your Digital Transformation Architecture?
Reputable organizations, like CIO.com and McKinsey & Company, say companies with a digital transformation architecture are more likely to...
6 Tips to More Conversational Customer Relationships
Customers who have a positive emotional experience are 6x more likely to purchase from your company again. And,...
How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)
When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents...
5 Things Spanx Taught Me About Customer Service: How the Retail Brand is Using Customer Feedback to Drive Their Customer Experience Strategies
“Today Spanx is to slimming undergarments what Kleenex is to tissues: a brand that stands for the...