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Some people argue that customer satisfaction is the new marketing. If your customers aren’t satisfied with a product...

There’s no fail-proof template for customer satisfaction. Creating happy customers comes with tons of careful intention, a thoughtful strategy...

Almost half of today’s consumers won’t even think about doing business with you unless you have a four-star rating....

Customer service is the heartbeat of your company. Your agents are the warriors on the front-lines. They spring into...

In our previous Sharpen HQ office building, my team sat dispersed through a few separate rooms. We had...

Getting familiar with HIPAA laws is a lot to wrap your head around.

If your contact center works with...

Customer service is the most important aspect of a company’s overall success. Regardless of how your company functions, whether...