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9 Strategies for Using Web Chat in Your Contact Center
Do a quick search for your favorite company, and head to their contact us page. Do you see a...
How to Coach Your Call Center Agents Into Excellent Customer Experiences In Every Interaction
Every profession needs good coaching. What were the Chicago Bulls without Phil Jackson? The New England Patriots without...
Trust
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4 Employee Training Templates for a Powerful Contact Center
As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability...
8 Ways a Better Agent Experience Makes a Better Customer Experience
You walk into your favorite breakfast spot on Friday morning and slide into your go-to booth. It’s your weekly...