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10 Ways to Boost Call Center Motivation and Morale

Most people don’t grow up dreaming about being a frontline customer service agent. It’s hard work. And, handling...

Cut the Fluff: Specific and Actionable Positive Feedback Fuels Employee Happiness and Performance in Your Contact Center

The happiness that stems from praising your agents’ hard-earned accomplishments and telling your team thank you isn’t fleeting. Research...

5 Contact Center Training Tips to Boost Efficiency

Every business wants to improve their customer experience – drop fewer calls, build brand loyalty, and resolve cases faster....