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10 Ways to Boost Call Center Motivation and Morale
Most people donβt grow up dreaming about being a frontline customer service agent. Itβs hard work. And, handling...
Cut the Fluff: Specific and Actionable Positive Feedback Fuels Employee Happiness and Performance in Your Contact Center
The happiness that stems from praising your agentsβ hard-earned accomplishments and telling your team thank you isnβt fleeting. Research...
5 Contact Center Training Tips to Boost Efficiency
Every business wants to improve their customer experience β drop fewer calls, build brand loyalty, and resolve cases faster....