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Insurance can be confusing. For more than 10 years, Your Health Idaho (YHI) has taken the complexity out of health insurance...

A buzzing contact center filled with agents on the phone and clicking keyboards isn’t what you’d consider an ideal...

Think about your morning routine, and pick out a single task. What if it took transferring your morning cup...

The customer service industry toggles between the terms call center and contact center, but what’s the difference? Or is...

The average American works for nearly nine hours every weekday. That means people spend 37 percent of their...

Are you looking for a way to reduce turnover, decrease stress, and improve your agents’ job satisfaction? Look no...

Customer service leaders like you have split attention. Your focus lives in two places — with your call...

As chatbot technology continues to improve, we’ll...

Think about your favorite brand. What comes to mind? Is it the feel-good fuzzies you get when you...