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People are developing stronger bonds than ever with their favorite brands, and fostering that intimacy has become a...

A high first contact resolution (FCR) rate is the ultimate goal of almost every contact center – and...

Centricity is a new home warranty provider and leader in insurance services that’s been a customer of ours...

For nearly two years, companies have had to meet the flexible needs of their employees. Remote work is...

INDIANAPOLIS, Ind. – May 9, 2023 – SharpenCX, an all-in-one unified contact center platform, today announced it has...

In the fast-and-ever-changing world of customer engagement solutions, innovation and evolution are key to staying ahead of the curve....

Empowering financial services with efficient and personalized member interactions

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It’s ok to use that new oven or let the dog sit on the couch. For more than 30...