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We’re excited to announce that we made the Indiana Chamber of Commerce’s list of the Top 100 Best Places...

Developing contact center strategies to keep your customers loyal and happy is hard work. And crafting those same...

Agents who feel well prepared and supported are more confident in their work....

Every time my pet supplies arrive on my doorstep in the big, cardboard Chewy box, I get excited...

What does good customer service mean to you?

To me, it’s getting fast help from a friendly...

Tucked away in a hidden corner of the internet, exists a forum that exposes what it’s really like...

About two-thirds of contact center leaders struggle to realize ROI from their customer service organization because they can’t...

If you’re like me, you’ve already started mentally preparing for the holiday season. You’re tying up loose ends,...

[Product Demo] Own Outcomes with Sharpen’s Data & Reporting Tools Your customer interactions...