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One of the greatest challenges to working from home is staying productive. Without set routines, daily practices, and...

I read an article last night talking about how big tech is handling work during the pandemic, and...

Let’s say you’re a customer service rep with a long queue of phone calls from customers. (Managers, I...

Pop quiz: Don’t you wish you could spend more time in meetings?

Answer: Don’t be ridiculous.

Between scheduling (and...

Coaching your agents helps them feel connected, engaged and valued at work. Why wouldn’t you start this process...

Editor’s Note: This post is brought to you by a new contributor, Hiba Amin, from our friends over...

Indianapolis, IN – April 30, 2024 – Sharpen, a leading provider of AI-powered, cloud-based contact center solutions, today...