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7 Tips for Promoting Customer Service as a Profession
Customer service can be a thankless job. Agents work hard every day to help customers, and while the...
Conversational Customer Service Scripts from Dunder Mifflin (+ Examples)
โDunder Mifflin customer service, this is Kellyโ
If youโve watched NBCโs hit series The Office, youโve seen...
How To Make Your Interview Process Candidate-Centric
Your contact centerโs HR and recruitment teams are constantly flipping through resumes to interview new candidates and fill open...