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(or at least don’t hate as much)

Most contact center experiences suck – and they don’t have to....

You’re in a meeting with some co-workers and one of the older team members in the room...

Imagine this: It’s your first day at a new job. You’ve got some butterflies in your stomach, enter...

The new age of customer service is becoming the age of Conversational AI. Companies large and small often struggle...

INDIANAPOLIS, November 2, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, was recognized...

The majority of customers, some 64%, find improved customer experience more important than price when making a purchase.

To...

More than 1 million people pour through tweets about customer service on a weekly basis. And unsurprisingly, about...

Remember the time you had to request mail-order DVDs to catch the latest flicks while munching popcorn on...

Managing the quality of your contact center is foundational to your job description. You want your customers...