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Contact center metrics are always in flux. Every day new priorities rise to the top of your managerial to-do...

Centricity is a new home warranty provider and leader in insurance services that’s been a customer of ours...

Two weeks ago, I sat at my desk with my headphones on digging into the 2020 contact center...

Why do you go back to certain brands over and over again? Sometimes, it’s not about product...

This article was written by Sharpen’s VP of Marketing, Murph Krajewski, and originally posted on Forbes.

I recently...

As many as 20% of Fortune 500 companies won’t make it through 2021 in one piece.

Saddled...

A script can be comforting to work with, but it can be fun and...

How often do you go back to a restaurant whose wait staff is lazy? What about if you had...

People are wired to process change in one of two ways: opportunity or threat. 

When things shift...