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I’m not letting you in on a mysterious secret when I tell you agent turnover is a...

“Alexa, order more laundry detergent please.” That’s all it takes to cross something off my to-do list now. And...

Whether you’re new to the customer service industry or have been around the block a few times, there’s no...

INDIANAPOLIS, Ind. – December 13, 2022 – SharpenCX, an all-in-one unified contact center platform, today announced it has...

INDIANAPOLIS, October 4, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, signed a...

There are dozens of ways to measure your customers’ satisfaction. But, one metric steps beyond just measuring satisfaction....

Poor morale in your contact center is the silent killer of productivity and performance. When your agents feel down...

In the contact center industry, we tend to think of digital customer experience only as a thing we control....

I worked the same customer support job for a year when my manager threw new (complicated) software into...