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…Technologies. All other company names and logos may be registered trademarks or trademarks of their respective companies. Contact Christine Holley Sr. PR Account Executive Sharpen Technologies cholley@sharpencx.com 804.256.8149 www.sharpencx.com ###…

Every customer that reaches out for help is different. Sure, they may tout similar problems or journeys with your...

By 2025 companies with the highest customer satisfaction ratings are planning to wipe out the stereotype that they don’t...

A couple of years ago, Tommy Reese, Deloitte’s Contact Center Strategy Manager said, “If you treat the client...

The first time I went to a mattress store to buy a mattress, the whole experience felt...

I’ve lived through a few service experiences that made me say “see ya never!”. And I’ve heard this...

One-third of customers who abandoned a relationship with a company last year left because their experience wasn’t personalized enough.

New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff.

In 2015, Gartner declared customer experience the new competitive battlefield. Since then, companies have invested dollars into their CX and...