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Picture the last time you bought something online.
You’re sitting on your couch, watching The Office...
You’re sitting in your 1:1 with Heather reviewing the same missed metrics you talked about last week. And...
Transparency is key when you’re managing a successful team. When organizations practice transparency with their employees, they see...
Customer input brings incredible value to your contact center. It gives you insight into your customers’ thoughts and...
With each new customer interaction, promoted agent, and churned customer, you learn what works in your customer experience....
Ask any contact center leader for data and you’ll likely end up with a hefty pile of metrics...
Customers have ever-increasing control over their relationship with companies. Companies today work overtime to earn customer satisfaction and long-term...
Companies that don’t engage their frontline managers and employees in transformation efforts only see a 3% success rate.
...Step aside, Amazon. Shopify’s the new Goliath in commerce. The company’s built a best-in-class customer experience that’s ignited...