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How to Choose the Right Contact Center Tools
The war into the mindshare and share-of-dollar for each customer is fought – and won – on the battlefield...
Privacy Policy
Last updated: August 16, 2023
At Sharpen Technologies, we are committed to protecting your privacy. This Privacy Policy applies...
Why Digital Transformation is Now on The CEO’s Shoulders and What That Means For You in The Contact Center
We’re all tired of harping on the negatives of 2020 (because well, there are tons, and it’s all...
Tell a Story with these 3 Customer Service Metrics: Crafting a Narrative to Wow Execs and Prove the Value Your Team can Bring
Metrics are more than just numbers on a page. They’re storytellers, living as part of a greater narrative...
The 4 Competencies of a Standout Customer Experience
It’s easy to say that the focus of your customer experience is your customer. But, as your company...
What You Miss Out on When You Stick to Generic Digital Transformation Best Practices: How to Ditch the Template Approach to Migration in Your Contact Center
Company IT and operations leaders ranked digital transformation as the number one competitive risk in 2019.
New startups and...
Customer Experience
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Create omnichannel user flows for faster and better service—no coding...