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Customer service expert Jeff Toister recently wrote about...
Since 2007, Airbnb’s grown to serve 4 million hosts who’ve welcomed more than 900 million guests into their...
Open a new web browser and type the term “customer satisfaction” in your Google search bar. When...
Contact centers have a mismanaged relationship with KPIs and metrics. Current state, your contact center metrics act as...
Product differentiation, alone, has become obsolete. Your competitors can copy your better, faster, cheaper features practically instantly. But they...
Even companies who are sitting on the brink of digital transformation haven’t figured out how to strategize a successful...
INDIANAPOLIS, October 14, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, came in...
The times, they are a’changing.
Innovations in technology let us connect in dramatically new ways. And these rapid developments...
There are a number of different ways contact centers can measure success and customer satisfaction is a key...