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Earlier this year, I fought for seven months to get an issue resolved with a customer service...

“What do you want to be when you grow up?”

This age-old question looms over you into...

Avaya was built to serve everybody: from the hair salon that needs 3 phone lines, to some of...

Centricity, a new home warranty provider and leader in insurance services partnered with Sharpen in 2018 to replace their...

https://youtube.com/watch?v=Z2vjQBmPoDo

If your call center takes payments over...

Some contact centers are taking a progressive approach to customer satisfaction – they’re starting with their agents’ happiness.

When I lived in Chattanooga, Tennessee, I once watched a rowing team make their way down the Tennessee River....

A watch, a computer, and a phone all walk into a ba…..

An office. A watch, a...

In just the last few days, the way we work as a nation has had to shift dramatically....