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How to Strike the Perfect Balance Between Developmental and Motivational Feedback and Employee Recognition and Reward to Improve Your Agent and Customer Experience
You’re 30x more likely to actively engage your employees when you focus on their strengths. And, companies who implement...
5 Top Reasons to Implement Cloud Call Center Software Today
In today’s fast-paced business landscape, providing great customer service is more crucial than ever before. As businesses strive...
How to Prioritize Your Time and Find Balance in Your Contact Center
Flash forward: it’s December 31, 2019. You’re looking back on what you’ve done this year. How do you feel...