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Workforce optimization is a priority in today’s economy for many organizations, including call centers.
As a leader...
From technology that puts employees front-and-center to better vacation policies, employee engagement trends are constantly buzzed-about.
Too often, though,...
A company recently charged me for a duplicate purchase I didn’t make. I knew if I didn’t jump...
You’re ready to walk into a monthly meeting tomorrow with your VP of Ops when your phone lights...
What happens when you walk through the produce section at your grocery store and pluck an orange from...
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Your customers aren’t as happy as they can be. Even with new ways to delight customers popping up by...
Snap your fingers, and Friday will be here. October 5 marks the end of this year’s Customer Service...