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Vibrant Credit Union Partnered with Sharpen to Streamline Operations and Improve Banking Customer Satisfaction
People bank differently than they did 10 years ago. And, what impacts banking customer satisfaction will continue to shift...
5 Ways Customer Experience Tools Help You Deliver Better Service
As I watch the team of construction workers break ground outside my window, I find myself staring at the...
6 Benefits to Look for When Choosing Your Next Cloud Call Center Phone System
In the best of times, your customers never call you. They sit happy with their products and services,...
Defining the Elements of Agent Experience: How to Measure Agent Performance and Well-Being and Use what you Find to Improve Employee Engagement
About a year ago, I went to the doctor because I kept getting these crazy headaches. They’d start right...
5 Ways to Manage the Performance of Apathetic Agents (and Why They Don’t Care if They’re a Good Customer Service Rep or Not)
As a manager, you own 70% of your employees’ engagement at work.
Your agents show up...
How to Take Action and Deliver Better Customer Service (While Helping Your Agents Excel)
How do you react when you have a bad day? And what about when you feel out of...
Learn Great Customer Service Lessons from Discover’s Digital Experience
Discover might not come to mind like Chewy or Disney when you think about customer experiences with model...