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Monday, Oct. 1, kicks off the week-long celebration dedicated to customer service agents: Customer Service Week. Your agents tirelessly...

Do a quick search for your favorite company, and head to their contact us page. Do you see a...

Congratulations! You scored a promotion to lead a team in your company’s contact center! But as exciting as it...

If you don’t deliver good service, customers won’t trust you. 

Turns out, excellent service is the number...

Why be great when you can be exceptional? One brand is taking that mantra and running with it,...

Scour the internet and you’ll find pages of articles rattling off customer service techniques your agents should use to...

A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors...

In today’s competitive market, exceptional customer service is a critical differentiator for businesses. Your contact center plays a pivotal...

Imagine if you’re a student and you’re in a class that has no rubric. Your assignments aren’t given...