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As a contact center manager, you’re responsible for a large number of agents. Your agents are your most important...

We’re continuing our Definition Series of re-introducing and explaining industry terms in <400 words with explaining how to...

I’m sitting in my guest-room-turned-office in week four (or is it five?) of our nationwide push to keep...

The red badge showing the surmounting number of unread emails rotting in your inbox grows to 1,793.

Your desk...

Data. Analytics. Usability. Omnichannel strategy. If you’re a contact center leader, you probably hear – and use –...

Don’t get me wrong – I am genuinely optimistic about AI and math modeling in general. Our world...

Our platform has out-of-the-box integrations with top CRMs and the customer databases...

Picture the last time you bought something online.

You’re sitting on your couch, watching The Office...

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