Search Results

Search Results: 517
8 Can’t-Miss Gallup Employee Engagement Statistics: Key Facts You Need to Know from Gallup’s State of the American Workplace Report

Company leaders leave $483 to $605 billion on the line each year by brushing employee engagement and...

How Marriott’s Personalized Customer Experience Strategy Encourages Customer Loyalty

Back in 1927, husband and wife John Willard and Alice Sheets Marriot started a humble root beer stand. With...

Platform Overview
Unlock untapped agent potential

At Sharpen, we believe in the immense potential of your contact center agents. Our platform...

Radio Systems

Most people know Radio Systems Corporation®, a global consumer goods company headquartered in Knoxville, Tennessee that designs, manufactures and markets...

Put Reporting on Your Digital Transformation Roadmap: Harnessing Your Contact Center’s Powerhouse of Data Elevates Customer Experience

Catapulting your contact center to the digi-sphere is about more than changing up your processes, tech, and the way...

9 Forrester Digital Transformation Statistics You Must Know to Give Your Customers the Digital Customer Experience they Demand

Digital transformation is about ditching tired tactics and making a wake where true innovation can ride. But companies...

The Future Will Be Defined by Choice – Part I: Fractional Employment in the Contact Center

by Michael Becker

Fractional employment will become an innovative new idea for contact centers of the future, particularly with...
Sharpen Announces Partnership With Intelisys to Expand Reach in Marketplace

INDIANAPOLIS, October 4, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, signed a...