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Back in college, I took a customer service job one summer working in a call center for a...

“Alexa, order more laundry detergent please.” That’s all it takes to cross something off my to-do list now. And...

Raise your hand if 2020 made you toss old customer service playbooks out the window.

https://youtube.com/watch?v=Z2vjQBmPoDo

If your call center takes payments over...

A watch, a computer, and a phone all walk into a ba…..

An office. A watch, a...

Avaya was built to serve everybody: from the hair salon that needs 3 phone lines, to some of...

A few months back, my team and I had a conversation with a brilliant author, Susanne Jacobs....

The contact center turnover rate is a KPI killer. It’s one of the top staffing problems contact centers...

Every day you and your agents tackle the biggest problems your customers face. It can feel overwhelming to...