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Too often we hear about companies failing to meet customer expectations. News cycles are flooded with messes companies...

Back in 2014 Deloitte talked about an important trend – the overwhelmed employee.

The consulting...

The times, they are a’changing.

Innovations in technology let us connect in dramatically new ways. And these rapid developments...

Company IT and operations leaders ranked digital transformation as the number one competitive risk in 2019.

New startups and...

Step aside, Amazon. Shopify’s the new Goliath in commerce. The company’s built a best-in-class customer experience that’s ignited...

By: Pam Hynes, Vice President of Client Experience

Originally posted...

Centricity, a new home warranty provider and leader in insurance services partnered with Sharpen in 2018 to replace their...

Your organizational structure is the skeleton of your company, the bones that hold it together. But your culture is...

One-third of customers who abandoned a relationship with a company last year left because their experience wasn’t personalized enough.